Passwords can be quickly and easily reset with our reset password function. All you need to know is your username or associated email address and we can email you with how to reset your password. .


Modules ✔ Starter  ✔ Study  ✔ Parent   Add On
Users ✔ Admin  ✔ Teacher  ✔ Parent  ✔ Student   
Platforms Web Portal    Mobile  

WEB


Not all users can access our web portal but for those that can, the reset password feature is located on the login screen. 



Step 1:

Look for the red text saying "Forgot Password?" and click on it to be taken to the forgot password page.


Step 2:

The forgot password feature defaults to work with your username so if you know your username you can simply enter it into the "Username or E-mail ID" field and then click on the "Submit" button




Users who have forgotten their username can enter their registered email address in the "Username or E-mail ID" field and then tick the available checkbox to indicate the use of an email address. Then click on the "Submit" button


Step 3:

An email will be sent to your registered email address and within this email is a link that will enable you to update your password. Click on the link and it will take you to a reset password page.


For security reasons this link is only active for 24 hours. 


Step 4: 

Enter your new password in the fields provided and click on the "Submit" button to complete the process.


Remember: Passwords must be a minimum of 6 characters and must include at least 1 number, 1 uppercase letter and 1 lower case letter.



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MOBILE


The Forgot password link is located on the login screen of the mobile apps.


Step 1:

Look for the red text saying "Forgot Password?" and click on it to be taken to the mobile forgot password page.

 

Step 2:

The forgot password feature defaults to work with your username so if you know your username you can simply enter it into the "Username or E-mail ID" field and then click on the "Submit" button


Users who have forgotten their username can enter their registered email address in the "Username or E-mail ID" field and then tick the available checkbox to indicate the use of an email address. Then click on the "Submit" button

 

Step 3:

An email will be sent to your registered email address and within this email is a link that will enable you to update your password. Click on the link and it will take you to a reset password page.

 

For security reasons this link is only active for 24 hours. 


Step 4: 

Enter your new password in the fields provided and click on the "Submit" button to complete the process.

 

Remember: Passwords must be a minimum of 6 characters and must include at least 1 number, 1 uppercase letter and 1 lower case letter.



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